Doco Enterprises and Doco Door provide personalized service. Consult the following topics (Click here to print our order forms in pdf version) for more information concerning our ordering and production procedures. You can also contact us in Saint-Jean-sur-Richelieu between 8:00 a.m. and 5:00 p.m., Monday to Friday.
No cancellations are accepted more than 24 hours after receiving confirmation of the order. Any items will be added to the order.
Doco does not allow retailers to return unused products that have been ordered, because they are custom-manufactured on a “just in time” basis. Any defective product that is covered by an applicable warranty should be returned to Doco or approved by a Doco representative.
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All prices listed in this catalogue are subject to application of the retailer’s discount (unless otherwise indicated).
To open a line of credit, the credit request form must be filled out by the owner designated by the requesting retailer and faxed to Doco’s Credit Department. The Credit Department may request your financial statements. You can speed up the process by attaching them to the request. Normal processing time is 72 hours.
Orders that are placed before credit is approved must be paid for by certified check, postal money order, credit card (Visa or MasterCard) or bank transfer before production can begin.
If the retailer does not comply with the established terms and conditions, Doco reserves the right to hold back orders until compliance is restored.
Any check that is returned for insufficient funds must be replaced immediately by a certified check, bank transfer or payment by credit card (Visa or MasterCard). Doco reserves the right to charge an administration fee and modify the client’s credit privileges, as seen in the following examples:
Production times begin from the moment when Doco receives the signed confirmation of the order by fax, and exclude delivery times, which can take up to 3 business days. Orders that require special materials generally involve longer production times.
Production times must be indicated on the order form, and the retailer must verify them with its own technician before sending the information to the client.