Windows and doors

Useful Informations for Our Loyal Clients

Doco Enterprises and Doco Door provide personalized service. Consult the following topics (Click here to print our order forms in pdf version) for more information concerning our ordering and production procedures. You can also contact us in Saint-Jean-sur-Richelieu between 8:00 a.m. and 5:00 p.m., Monday to Friday.

Ordering procedures

  • Orders must be faxed to 450-347-8890, free of charge from Montréal to 514-861-176, or by e-mail to We do not accept orders or modifications by phone.
  • Orders must be submitted on the proper order forms.
  • General information to be indicated at the top of the order forms must be accurate and complete. Dimensions must be as width by height.
  • Once the order had been entered, it is verified and sent back to the client by fax or e-mail for confirmation. It must be reviewed and approved before you sign it and return it to us by fax or e-mail.
  • All orders are put into production within 24 hours after receiving confirmation, with the exception of weekends and statutory holidays in Québec. Special orders require longer processing time (24 to 48 hours) because of their complexity.
  • No changes are accepted once the order has been put into production. For any changes after the order has been put into production, the items are added to the order.

Order cancellation policy

No cancellations are accepted more than 24 hours after receiving confirmation of the order. Any items will be added to the order.

Return policy

Doco does not allow retailers to return unused products that have been ordered, because they are custom-manufactured on a “just in time” basis. Any defective product that is covered by an applicable warranty should be returned to Doco or approved by a Doco representative.

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Delivery procedure

  • Upon reception of the order, the retailer must inspect all packages in order to identify possible signs of shipping damage and to verify that the proper quantity of packages have been received.
  • All visible signs of damage and missing packages must be indicated on the delivery slip and initialled by the driver and the retailer. If the retailer does not sign the delivery slip, no claim for damaged or missing packages will be accepted.
  • Any hidden damage must be reported to Doco within 7 days following delivery. Doco will guide the retailer through the procedure for replacing parts that are covered by our warranties.
  • For C.O.D. orders, payment in the form of a check must be ready at the time of delivery, and must be remitted to the driver before the order can be unloaded. If the payment is not ready, the retailer assumes the costs for any additional expenses associated with additional delivery time, additional deliveries and/or storage fees. For future deliveries, the retailer must pay in full before delivery.

Packaging and delivery

  • Packaging fees are included in Doco’s prices.
  • Each order is packed in a cardboard box designed for this purpose. Depending on the number of items, there may be multiple boxes for a single order number.
  • Each box or package is identified with the client’s name and address and the reference numbers for the order.
  • In general, the retailer is responsible for delivery, but special conditions may be arranged with certain retailers.


All prices listed in this catalogue are subject to application of the retailer’s discount (unless otherwise indicated).

Credit policy

To open a line of credit, the credit request form must be filled out by the owner designated by the requesting retailer and faxed to Doco’s Credit Department. The Credit Department may request your financial statements. You can speed up the process by attaching them to the request. Normal processing time is 72 hours.

Orders that are placed before credit is approved must be paid for by certified check, postal money order, credit card (Visa or MasterCard) or bank transfer before production can begin.

If the retailer does not comply with the established terms and conditions, Doco reserves the right to hold back orders until compliance is restored.

Any check that is returned for insufficient funds must be replaced immediately by a certified check, bank transfer or payment by credit card (Visa or MasterCard). Doco reserves the right to charge an administration fee and modify the client’s credit privileges, as seen in the following examples:

  • Obligation to pay C.O.D.
  • Obligation to pay before production can begin.
  • Obligation to pay 50% of the order before production can begin, and 50% C.O.D.
  • Doco may claim against any payment made by certified check, bank transfer or credit card (Visa or MasterCard).

Production times

  • Orders without finishing: 8 to 10 business days
  • Orders with finishing:
  • Stain applied: 10 to 12 business days
  • Stain spread with or without glazing: 12 to 15 business days
  • Paint: 15 to 18 business days
  • Paint with glazing: 8 to 21 business days
  • 100° glossy finish: 18 to 21 business days

Production times begin from the moment when Doco receives the signed confirmation of the order by fax, and exclude delivery times, which can take up to 3 business days. Orders that require special materials generally involve longer production times.

Production times must be indicated on the order form, and the retailer must verify them with its own technician before sending the information to the client.

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