Windows and doors

Our Warranties

We guarantee that this product is manufactured using superior-quality materials, in compliance with industry standards, and that it is free from defects that may cause it to be unsuitable for its intended use.

The client must inform us of any defects upon receiving the merchandise. We guarantee our product for a period of one year from the date of delivery.

The product must be installed in compliance with industry standards (norm AAMA / CAN / CSA-A440), (adequately wedged, flush, true and square).

Any product that is found to be defective pursuant to this guarantee of quality will be replaced. However, this warranty is limited to the replacement of defective parts manufactured by Doco Enterprises Inc.

Parts will be replaced by similar products, and no other claim will be accepted pursuant to this warranty.

This warranty does not cover the installation of finishing (paint, stain, etc.) of the product under any circumstances.

A warranty of twenty five years (25 years) is applicable on sealed glass years against the formation of any film or accumulation of dust between the panes of glass caused by a lack of watertightness at the joint (not broken glass) that constitutes a noticeable visual hindrance.

***From 0 to 10 years, full coverage by the Doco warranty, from10 to 20 years, coverage of 25% by the Doco warranty, from 20 to 25 years, coverage of 10% by the Doco warranty***

The maximum applicable responsibility is limited to replacing the defective panel.

Pursuant to this warranty, for a period of twelve (12) months after the date of delivery, Doco Enterprises Inc. will provide a new unit in exchange for any defective unit, and will assume the costs of installation and/or allow for a fixed amount to cover said.

This warranty does not cover glass breakage.

Note: After a period of twelve (12) months following the date of delivery, warranties expressly exclude labour.

DOCO ENTERPRISES INC. reserves the right to make modifications to the product, and makes no commitment with respect to modifying merchandise that has already been delivered.

Thermoplast warranty: 20 year on profiles

The warranty enters into effect on the date of installation of the window and covers PVC profiles against all manufacturing defects for materials and labour provided by Thermoplast Inc. that may result in blistering, chipping, corrosion or excessive discolouration caused by any factor other than air pollution, improper maintenance or exposure to chemicals. The warranty is limited to replacement of the quantity of defective materials.

This represents our basic warranty. Our subsidiaries and distributors may, at their discretion, offer a more comprehensive warranty than Doco Enterprises Inc. Ask your advisor about the conditions of the warranty that applies to your situation.

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